1. Order Cancellation by Customer

You can cancel your food order within the App only if the restaurant has not yet accepted or started preparing it. Once the status changes to "Preparing," cancellations are generally not permitted as the food is made to order for your dine-in or pickup.

2. Unfulfilled Orders

Occasionally, an order may be rejected or cancelled due to unavailability of items, peak hour rush, or closing time. In such events, if you paid online, a 100% refund will be initiated immediately, as per Saler's strict refund guidelines.

3. Refund Eligibility

Refunds may be issued under the following circumstances:

• The order is cancelled before restaurant acceptance.
• The restaurant cancels your order.
• You arrive at the restaurant but it is closed or unable to provide the food as ordered (subject to verification by Saler).

4. Refund Process

For eligible online payments (via UPI, Credit/Debit Cards, etc.), refunds will be processed automatically back to the original payment source. Please allow 5-7 business days for the amount to reflect in your bank account, depending on your bank's processing times.

5. Disputed Orders

If you face issues with food quality or missing items during pick-up, please raise the issue directly with the restaurant management on-site. Saler acts as a technology facilitator, but our support team is available via the App to assist with serious disputes.